Any order taken for a product appearing in the online shop of the MIRUMGAMES.COM website implies prior consultation of these general conditions. Consequently, the consumer acknowledges that he/she is perfectly aware of the fact that his/her agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the website shop. The consumer has the option of saving or editing these general terms and conditions, it being specified that both saving and editing this document are the sole responsibility of the consumer. Before placing an order, the consumer declares that the purchase of these products is not directly related to his/her professional activity, and that they are for personal use only. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired through the website were in fact related to his or her professional activity.

Article 1: Entirety
 These general terms and conditions define all mutual commitments. Consequently, the consumer is deemed to have accepted fully and without reservation all the clauses set out in these conditions. No general or specific provision contained in the documents sent or handed over by the consumer will take precedence over these general conditions if these documents conflict with them.

Article 2 : Purpose

The purpose of these general terms and conditions is to specify the rights and duties of the parties involved in online transactions of products and services offered by MirumGames.com to the consumer.

 
Article 3 :Contractual documents
 The current contract consists of the following contractual documents, presented in descending hierarchical order: the current general terms and conditions, followed by the order form. In the event of any discrepancy between the provisions of documents at different levels, the provisions of the higher-level document shall prevail.

Article 4 : Entry into force - term
These terms and conditions come into force on the date the order form is signed. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed to, until the expiry of the guarantees owed by Mirumgames.com.

Article 5 : Electronic signature
The consumer's "double click" on the order form constitutes an electronic signature which has the same value between the parties as a handwritten signature.

Article 6 : Order confirmation
Contractual details will be confirmed electronically at the latest at the time of delivery, or failing that, at the address given by the consumer on the order form.

Article 7 : Proof of transaction

The computerised registers, maintained in the computer systems of Odoo.com​ with reasonable security measures, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium, which may be produced as proof if required.

Article 8 : Product information

Mirumgames.com offers are subject to stock availability. Images, colours, dimensions and weights are provided for information only and are not contractual. The information displayed on the product sheets is based on the data provided by the manufacturer at the time the product was listed. Mirumgames.com declines all responsibility for any variations in the characteristics of the product, as they may be modified by the manufacturer without prior notice.

Article 9 : Prices
Prices are given in euros and are only valid on the date the order form is sent by the consumer. They do not include delivery charges, which are invoiced in addition and indicated before the order is validated. Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online shop. Customers subject to VAT must indicate their VAT number when creating their customer account, in order to benefit from VAT exemption in the case of intra-Community deliveries. If no VAT number is provided when the order is placed, no VAT exemption will be granted. The full price must be paid when the order is placed. At no time may the sums paid be considered as deposits or advance payments.

Article 10 : Payment and refund methods.
To pay for his order, the consumer has, at his choice, all the payment methods listed on the order form. The consumer guarantees Mirumgames.com that he/she has the necessary authorisations to use the method of payment chosen by him/her when validating the order form. Microdistri.com reserves the right to suspend any order and any delivery in the event of refusal of authorisation of payment by credit card by the officially accredited bodies or in the event of non-payment. In particular, Mirumgames.com reserves the right to refuse to make a delivery or to honour an order from a consumer who has not paid in full or in part for a previous order or with whom a payment dispute is in progress. In the event that Microdistri.com has to make a refund (cancellation of order, products unavailable ...), this refund will be made exclusively by bank transfer, the customer will be asked to provide his bank details (Account holder - IBAN - BIC / SWIFT).

Article 11 : Product availability
The order will be executed at the latest within the legal period (average period observed: 3 working days) from the day following that on which the consumer placed the order. The legal deadline is 30 days. If the product ordered is unavailable for more than 30 days, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the option of cancelling the order free of charge. The consumer will then have the choice of requesting either a refund of the sums paid within 30 days of their payment at the latest, or an exchange of the product.

Article 12 : Terms of delivery
If the customer has requested delivery of his/her order, the products will be delivered to the address indicated by the consumer on the order form. The delivery address provided by the customer must be a physical address (no PO Box, CEDEX, ARMEES...). The delivery is always made during office hours, a person available at the delivery address indicated is essential in order to receive the parcel. If no one is present when the delivery person arrives and the parcel is returned to us, the delivery charges for this shipment will remain payable by the customer and cannot be reimbursed. On delivery, the consumer is obliged to check the condition of the packaging of the goods and the presence of all the products ordered and to report any damage due to the carrier and/or missing products on the delivery note. As far as shipping is concerned, we will ask a private carrier to take care of the delivery of your order on behalf of the customer. As soon as the carrier has taken charge of the parcel, you will immediately receive an e-mail informing you of this, with delivery taking place, in most cases, within the next 2 days. This e-mail will also contain important instructions to follow regarding delivery. The customer will assume responsibility for any delivery instructions given by him/herself after the parcel has been sent and directly to the carrier. (examples: deliver to a neighbour's home, leave with a caretaker, leave the parcel unsigned at a particular location, etc.). The customer undertakes to follow these instructions scrupulously and to contact the carrier within 96 hours after notification of dispatch of the parcel if the parcel has still not been delivered; the carrier's contact details are given in the dispatch notification email. The customer also undertakes to notify Microdistri.com of any delay in delivery (beyond the 96 hour time limit) so that we can contact the carrier quickly in order to avoid the package being returned to our warehouses. If the customer does not respect his obligations, he will assume the costs of a second delivery if the parcel is returned to us. If the customer does not wish a second shipment, they may opt to cancel the order (see point 17).

Article 13 : Delivery problems caused by the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature. At the same time, the consumer must confirm this anomaly by sending either a support ticket, via the menu"Contact us"

In the event of loss or theft of the parcel, the customer undertakes to provide Mirumgames.com with all the documents required to file a claim with the carrier within a maximum of 3 weeks after notification of non-delivery. These documents can be, for example, a police report or an affidavit. Failure to provide these documents within the allotted time will prevent a claim being made against the carrier and, consequently, compensation being paid to the customer.

Article 14 : Delivery conformity
14-a : Upon delivery, the consumer must check the conformity of the products delivered with the order form. If the products presented on delivery clearly do not conform in all respects to the order form, the customer must refuse delivery and notify Mirumgames.com.

14-b: Any claim not made in accordance with the rules set out above and within the time limits set will not be taken into account and will release Mirumgames.com from any liability towards the consumer. 

14-c: Upon receipt of the claim, Mirumgames.com will assign an exchange number for the product(s) concerned and will communicate it to the consumer by e-mail or telephone. A product can only be exchanged once the consumer has been given an exchange number in accordance with the procedure described above.

14-d: In the event of a delivery error not reported to the delivery person, the product to be exchanged or reimbursed must be returned to Mirumgames.com as a whole and in its original packaging, by registered parcel, to the following address: Charlotte Ansiaux, Rue de la Cortaille 59, 6800 Freux, Belgium.
 
14-e : DOA Product defective on delivery: the customer will inform Mirumgames.com of the procedure. If the product returned to Mirumgames.com does not prove to be defective or if the defect is the result of inappropriate use of the product, the customer will be liable for the costs of the expert assessment (€50 excluding VAT) and the return of the product to the customer (actual return costs). To be accepted, all returns must be notified in advance to Mirumgames.com Customer Service.

Article 15 : Commercial product guaraantee
The present provisions cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee the consumer against all the consequences of hidden defects in the item sold. The consumer is expressly informed that Mirumgames.com is not the producer of the products presented on the website. Consequently, in the event of damage caused to a person or property by a defect in the product, only the producer of the product may be held liable by the consumer, on the basis of the information appearing on the packaging of the said product. The cost of returning the product to Microdistri.com will be borne by the customer in all cases.

Article 16 : Right of withdrawal
Private consumers (any natural person acting outside their own commercial, industrial, craft or liberal activity) purchasing on their own behalf have a period of 14 working days in which to return, at their own expense, any products that do not suit them. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day. All returns must be notified in advance via the menu "Contact us". Only products returned in their entirety, in their original, undamaged condition and in perfect condition for resale will be taken back. Any product that has been damaged or whose original packaging has been damaged will not be reimbursed or exchanged. The consumer must bear the cost of returning the product if the right of withdrawal is exercised. If the right of withdrawal is exercised, Mirumgames.com will make every effort to reimburse the consumer within 15 days. The consumer will then be reimbursed exclusively by bank transfer. Purchases made for any purpose other than the private consumer's own account are excluded from the right of withdrawal. In particular, the right of withdrawal does not apply to purchases that are clearly not made for private consumption (e.g. large quantities that are incompatible with private purchases). Consumers can use thestandard cancellation but it is possible to use any other medium. Procedure for returning products: 1) Explicitly notify Mirumgaes.com that you wish to exercise your right of withdrawal by registered mail or by any other means that allows the request to be dated. 2) As soon as the request has been made, send the products back to: Mirumegames.com - Returns Department, Charlotte Ansiaux, Rue de la Cortaille 59, enclosing a copy of the original invoice and a bank statement for reimbursement.

If the product shows signs of wear or has been used or altered in any way from its original condition, the seller reserves the right to refuse the return. Items returned incomplete, spoiled or damaged will not be accepted.

Article 17 : Order cancelation
Cancellation of an order will incur cancellation charges of €15.50 + 20% of the order value. If the order has already been sent at the time of cancellation, the actual shipping and return costs will be charged to the customer. Order cancellations are subject to acceptance by Mirumgames.com customer service.

Article 18 : Force majeure
Neither party will have failed to fulfil its contractual obligations to the extent that their performance is delayed, hindered or prevented by an act of God or force majeure. The term "fortuitous event" or "force majeure" shall be taken to mean any facts or circumstances which are irresistible, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the parties, despite all reasonable efforts to do so. The party affected by such circumstances will notify the other within ten working days of becoming aware of the circumstances. The two parties will then meet, within a period of one month, unless this is impossible due to force majeure, to examine the impact of the event and agree the conditions under which performance of the contract will continue. If the case of force majeure lasts for more than three months, these general terms and conditions may be terminated by the injured party. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the case law of Luxembourg courts and tribunals: blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning; stoppage of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Article 19 : Partial non-validation
If one or more stipulations of these general terms and conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.

Article 20 : Non-waiver
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.

Article 21 : Title
In the event of any difficulty of interpretation between any of the headings appearing at the beginning of the clauses and any of the clauses, the headings will be declared non-existent.

Article 22 : Applicable laws
These general terms and conditions are governed by Belgian law. This applies to both substantive and formal rules. In the event of a dispute or claim, the consumer should first contact Mirumgames.com for an amicable solution. Failing this, the said dispute will be subject to the exclusive jurisdiction of the competent Belgian courts.

Article 23 : Transfer of ownership
When a purchase is made on Mirumgaes.com, the transfer of ownership takes place in Belgium. During the order process, the customer can ask Mirumgames.com to take care of shipping on the customer's behalf. Mirumgaes.com will send the package on behalf of the customer to the address provided by the customer. Shipping costs will be charged separately on the invoice.

Article 24 : Copyright
We draw your attention to the fact that our prices include the taxes and fees in force in Belgium. Legislation differs from country to country. The purchaser must check whether other taxes or fees are due in his country of residence and must pay, where applicable, any fees, taxes and charges of any kind relating to the products he has imported into his country.

Legal information:

CHARLOTTE ANSIAUX
Rue de la Cortaille, 59
6800 - Freux (BELGIQUE)

VAT : BE1000107018  
Company number : 1000.107.018

Phone : 

Version of the general conditions of 18/02/2024