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Deliveries and returns

Delivery to the following countries

We currently deliver to Belgium, France, Luxembourg, the Netherlands, Germany, Portugal and Spain.


How long does delivery take?

Delivery times vary, depending on the place of delivery. We make every effort to deliver your order quickly. The products on sale are all available for rapid dispatch. As soon as a product is no longer available, it is no longer possible to order it. The average delivery time, depending on the country of delivery, is shown below:

  • Grand Duchy of Luxembourg, Belgium and the Netherlands: 1 to 2 working days
  • France, Germany: 2 to 4 working days
  • Spain, Portugal, Italy: 4 to 5 working days

Please note that the preparation time must be taken into account. This may vary but will be 1 working day on average.


Which carrier will deliver my order?

we use Bpost. The choice of carrier is not currently possible. Your parcel will be insured against theft, loss or damage.

What should I do if the parcel has been damaged during delivery?

At the time of delivery, you must check the conformity of the order and the condition of the products. If the products delivered do not seem to comply with the order form or if they are damaged, you must make a note of these observations on the delivery note and contact us so that we can lodge a complaint with the carrier..

What are the delivery charges?

Delivery costs are calculated automatically according to the weight of your order and the geographical location of delivery. These amounts are exclusive of VAT.

  • Luxembourg: from 6,57€
  • Belgium: from 5,72€
  • Netherlands from 6,83€
  • Germany from 7,55€
  • France: from 8,78€
  • Spain from 14,17€
  • Portugal from 15,20€

Terms of delivery:
If the customer has requested delivery of his/her order, the products will be delivered to the address indicated by the consumer on the order form. The delivery address provided by the customer must be a physical address (no PO Box, CEDEX, ARMEES...). The delivery is always made during office hours, a person available at the delivery address indicated is essential in order to receive the parcel. If no-one is present when the delivery person arrives and the parcel is returned to us, the delivery charges for this shipment will remain payable by the customer and cannot be reimbursed. 

On delivery, the consumer is responsible for checking the condition of the packaging and the presence of all the products ordered and for reporting any damage due to the carrier and/or missing products on the delivery note. As far as shipping is concerned, we will ask a private carrier to take care of the delivery of your order on behalf of the customer. As soon as the carrier has taken charge of the parcel, you will immediately receive an e-mail informing you of this. Delivery will then take place, in most cases, within the following 2 days.

This e-mail will also contain important delivery instructions.

 The customer will assume responsibility for any delivery instructions given by him/her after the parcel has been sent and directly to the carrier (e.g. deliver to a neighbour's house, leave with a caretaker, leave the parcel unsigned in a particular place, etc.). The customer undertakes to follow these instructions scrupulously and to contact the carrier within 96 hours of notification of dispatch of the parcel if the parcel has still not been delivered; the carrier's contact details can be found in the dispatch notification email. The customer also undertakes to notify any delay in delivery (beyond the 96-hour period) to hello@mirumgames.com so that we can quickly contact the carrier and avoid having to return the parcel to our warehouses. In the event of failure to comply with these obligations, the customer will assume the costs of a second shipment in the event that the parcel is returned to us. If the customer does not wish a second shipment, they may opt to cancel the order (see "Right of withdrawal" here).

Delivery problems caused by the carrier:


TAny anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature. At the same time, the consumer must confirm this anomaly by sending either an email, or by registered mail to : MirumGames, Rue de la Cortaille 59, 6800 Freux, Belgium.

In the event of loss or theft of the parcel, the customer undertakes to provide Mirumgames.com with all the documents required to file a claim with the carrier within a maximum of 3 weeks after notification of non-delivery. These documents can be, for example, a complaint to the police or an affidavit. Failure to provide these documents within the given time limit will prevent the claim being made against the carrier and, consequently, compensation being paid to the customer.


Conformity of delivery:


1)Upon delivery, the consumer must check the conformity of the products delivered with the order form. If the products presented on delivery clearly do not conform in all respects to the order form, the customer must refuse delivery and notify MirumGames.com.
2) Any claim not made in accordance with the rules set out above and within the time limits set will not be taken into account and will release Mirumgames.com from any liability towards the consumer.

3) On receipt of the claim, Mirumgames.com will send an email. A product can only be exchanged after the consumer has been given an exchange number in accordance with the procedure described above.

4) In the event of a delivery error not reported to the delivery person, the product to be exchanged or refunded must be returned to Mirumgames.com in its entirety and in its original packaging, by registered parcel, to the following address: MirumGames, Rue de la Cortaille 59, 6800 Freux, Belgium.

To be accepted, all returns must be notified in advance to Mirumgames.com Customer Service.


Transfer of ownership:


When a purchase is made on Mirumgames.com, the transfer of ownership takes place in Belgium. During the order process, the customer can ask Mirumgames.com to take care of shipping on the customer's behalf. Mirumgames.com will send the package on behalf of the customer to the address provided by the customer. Shipping costs will be charged separately on the invoice.